Shipping policy

At Pandatime, we are committed to delivering your exquisite Mahjong sets to you as quickly and safely as possible. Please read our Shipping and Delivery Policy below for more details.

1. Processing Time:
All orders are processed within 2–3 business days (excluding weekends and holidays). Shipping begins once payment has been confirmed.
Once your order has shipped, we will send you a tracking number via email so you can monitor the delivery status of your package.

2. Shipping Methods:
We will arrange for shipment via courier based on your specific needs:
Standard Shipping: Estimated delivery within 15 business days.

3. Shipping Fees:
For orders reaching a designated threshold of $300, the system will automatically apply a free shipping discount at checkout.
For orders totaling less than the $300 free shipping threshold, a flat-rate shipping fee will be charged.
If you have any questions or specific shipping requirements, please contact our Customer Service team.

4. Order Tracking:
Once your order has shipped, we will provide a tracking number that allows you to monitor your package's status in real-time.
If you have any questions regarding your tracking information, please contact us at support@pandatimemahjong.com.

5. Lost or Damaged Items:
Lost Packages: If your package is lost during transit, please contact us within 7 days. We will initiate an investigation with the shipping carrier and do our utmost to resolve the issue.
Damaged Items: If your items arrive damaged, please contact us immediately. Provide photos of the damaged items along with your order number, and we will assist you with a replacement or refund.

6. Important Information:
Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delivery delays. We cannot be held responsible for delays caused by incorrect or incomplete addresses.
Shipping Delays: Occasionally, international packages may experience delays due to customs inspections or other unforeseen circumstances. We appreciate your understanding and patience.
Delivery Restrictions: Currently, we offer shipping within the United States and to select international regions. If you are located in a region we do not currently serve, please contact Customer Support, and we will be happy to assist you.

Once an order has entered the processing stage, we cannot guarantee that changes or cancellations can be made. However, if you discover any issues with your order after placing it, please contact us as soon as possible at support@pandatimemahjong.com, and we will do our best to assist you.

Thank you for choosing PANDATIME!